October 6, 2025
Taya Foxman
6 October 2025
Commercial, Franchising
The ACCC recently issued infringement notices with a penalty of $16,500 each against Cash Converters Pty Ltd (Cash Converters) and Mobile Travel Agents Pty Ltd (MTA) for failure to comply with their obligations under the Franchising Code of Conduct (Code).
Section 92 of the Code requires franchisors to provide information on the Franchise Disclosure Register. The Register is designed to promote transparency and is an open public register that franchisees and advisors can access to source basic information about the franchisor.
Franchisors must not offer a franchise opportunity until at least 14 days after they have registered.
The Register requires the franchisor to input key information about the franchisor and update it annually before the 14 November in each year which both Cash Converters and MTA failed to do.
ACCC Deputy Chair Mick Keogh emphasised that “the requirement for franchisors to maintain accurate and up-to-date public profiles on the Register ensures prospective franchisees and other stakeholders have clear and accurate information to help them make informed business decisions”.
All Franchisors should ensure they are registered and update their information to avoid penalties.
